Terpsy generates automated email notices, like the ones sent to qualified interpreters / transcribers after a new booking, and manual messages you send yourself, like emailing a client about a past-due invoice. All these messages are sent from the same email address, but the display name and reply-to address vary.
When messages sent from Terpsy reach your clients' inbox, they will appear as "
Notification from [ blank ]". The "
[ blank ]" text will either be your agency name, or the first- and last-name of a staff member. The reply-to information (what is populated when the recipient hits Reply), will generally match what you'd expect.
Here's the break down for all notifications:
- Automated assignment notices generated from the Job Editor, like notifications that a job needs (more) providers, and notices that a provider was added or removed from an assignment. (Affected providers each receive an individual, private message.) If providers respond to such notices, the reply will go to the staff member set as Provider Contact under Settings › Agency.
- Messages sent using Terpsy's built-in email client: whenever you manually compose a message where you can edit the To / Cc / Bcc recipients (screenshot below), replies to those messages will go to you. This includes job-confirmation emails, emailing a customer about an invoice, etc.
- Terpsy notices to staff members, like notifications that a new job was posted don't have a valid reply-to address. Staff knows that these messages come from the app. (If they do respond, they will get back from that notification address the same auto-reply mentioned earlier.)
- Likewise, password-reset emails do not include a valid reply-to address.
Here's a screenshot Terpsy's email client. The green "From" text tells you that the message will appear as coming from you (vs. your agency). Replies to that message will be routed to your email address: