Understanding Core Consumers

Deaf / hard-of-hearing consumer Terpsy includes a feature called "core consumers." It lets you centrally manage your deaf and hard-of-hearing consumers, while allowing each of them to choose which information they share with different organizations. It also lets each organization manage their own version of each consumer. Read on to fully understand!

Consumer privacy and preferences

Core consumer In your area, the same deaf and hard-of-hearing consumers interact with multiple organizations. For example, Sarah attends classes at Johnston University, and goes to Dr. Smith as her primary physician. Both happen to be your clients, but Sarah doesn't share the same information with her school as she does with her doctor. She prefers to use her school email address for education assignments, but her personal email address for medical dealings. That is possible because each organization has its own version of her information.

Associating consumers with a core consumer

Associate a core consumer Whenever you, another staff member, or a customer creates a consumer, agency staff can (must) associate that person with an existing core consumer, as shown on the screenshot. If this is the first time anyone has ever added that person in Terpsy, you would just create a new core consumer for that person (which only takes two clicks).

Consumer Schedule

Terpsy includes a module called "Consumer Schedule" that allows each consumer to log into Terpsy to view their upcoming appointments, see which interpreter / transcriptionist is assigned, etc. Terpsy shows appointments regardless of organization, since it knows that different versions of the same person is in fact the same person. (Terpsy knows this because they're all associated with the same core consumer!)

Conclusion

The notion of core consumer may feel confusing at first: but all you have to do is associate consumers with a core consumer. The benefits are enormous: for consumers, it allows them to view all their appointments in one place, and to share only the information they want with the organization they want. For businesses, the feature is invisible: they just create and edit consumers as needed.